Mastering the Art of the First Impression
At National Tax Office, we want to put all our entrepreneur clients on the right track when starting a successful business. Since you’ll be meeting with potential clients of your own, one of the most critical things you need to keep in mind is the importance of a first impression. A first impression can make or break a visit with a client. A good entrepreneur will want to give off a feeling of confidence and competence to potential clients. Here are a few tips that you should follow if you want to make your business a success.
Start with a Firm Handshake
First meetings in professional relationships often start off with a handshake. When shaking hands, make sure to use a firm, complete grip and maintain eye contact. A loose, wimpy handshake can signify weakness. A firm handshake indicates to many people that you’re confident, trustworthy, and you have leadership qualities.
You should always meet any potential client with courtesy and respect. Although most people know about this and try to be courteous, a person can be discourteous without even realizing it. One of the most discourteous things you can do is to constantly check your phone. Whether it’s to send a text or even just to check your mail, it sends a message to a client that you have more important things to do.
Use Positive Body Language
Just like how a good handshake can indicate favorable factors about you, using positive body language can do the same. Make sure your expressions and gestures remain positive. Keep a friendly tone of voice while you’re speaking. Also, maintain eye contact with your client while either of you are talking.
Be an Active Listener
Instead of spending more time thinking about what you’re going to say, make sure to actually listen when your potential clients speak. Don’t interrupt; listen to everything a client says. Also, be sure to ask questions to show that you’re paying attention and you’re interested in the conversation that’s going on.
Humanize Your Conversations
This is something that many professionals and businessmen can forget. Don’t be too stiff. Try to find some common ground in a topic that can be fun for you both (though taxes can be fun too!). Taking a few minutes to befriend and make a connection will go a long way toward turning your potential client into a client.
Contact Us Today!
For the entrepreneur who has paid attention and adhered to the tips, you’re one step closer to gaining the trust of your client and gaining repeat business. If you have any questions or comments, please don’t hesitate to contact us online or by phone at (844) 686-1040. We hope to hear from you soon!